Merchandise Return Policy
Within 30 days of invoice, Balfour Books accepts returns of materials that are in saleable condition, unmarked, unstamped, and with no sign of shelf wear according to the following conditions:
A 10% restocking fee will be assessed on all returns.
Please return any item containing a manufacturer's defect for free replacement. Small amounts and frequent returns are discouraged. For example, returns of less than $75 total value may incur a minimum $10 restocking fee. The following items are not acceptable for credit: cassette tapes, videos, training materials, printed forms, and individual components of sets or kits.
Return Procedure
* Locate and include your copy of the invoice in the returned package or provide the following information: Invoice number, discount for each item, date of invoice. If no invoice or information is provided credit will be at a 55% discount or highest discount offered on each title.
* Properly wrap, tie, and tape the carton and send it to Balfour Books. Please use FEDEX to ensure tracking of the return.
* After processing, proper credit will be applied to your account, and a Returns Credit Invoice will be issued.* Please allow three to six weeks for processing.
All shortages and damage claims, must be reported within 20 working days of receipt of product or claim cannot be honored.
Out of print items, items purchased on non-returnable special offers are not returnable, call 1-877-887-0222 to determine out of print status.
Cash refunds will only be given in cases of duplicate payment or a publisher accounting error, otherwise returns will be credited to account.
Returns address is: Attn: Returns Dept., Balfour Books, 39. N.E. 24th Street Oklahoma City, OK 73105
